About Our Subdivision Claim Jockey:
Purchasing long term care insurance is the easy part. The insured is younger – and healthier. But one day, when a need for long term care arises, comes the tough part. Tough because, when a loved one needs long term care, there’s a seemingly endless list of questions. From where is mom (or dad) going to live and who will provide her care, to who is going to be responsible for filing the initial long term care insurance claim, and the ongoing claims paperwork?
The long term care insurance claim filing process can be complex - involving copious time spent gathering, preparing and submitting paperwork, often requiring hours of tedious telephone calls to medical offices during business hours, and to the insurer’s claim department. ClaimJockey has the time, knowledge and expert team to do all the tough stuff for you, so you can spend your time with your loved one instead of plowing through paperwork. Filing long-term care insurance claims is our business, and we take the business of getting your claim paid quickly very personally. |
FREE GUIDE:
How to file a successful long term care insurance claim 
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A Personal Perspective, A Personal Touch:
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In fact, our very company was founded from a very personal experience. Longtime insurance agent Wendy Rinehart went through the arduous long-term care insurance claims filing process when her brother was diagnosed with cancer at age 54. Although he succumbed to the disease three years later, her deep knowledge of long term care insurance helped ensure he received the long term care benefits he needed when he needed them most.
Wendy wondered how the typical family – who weren’t long term care insurance experts – managed. She saw this as an opportunity to help other families receive the same kind of care, and ClaimJockey was born. |
ClaimJockey has since grown into a national company of caring and compassionate experts who serve as critical resources for individuals and families as well as attorneys, care providers, insurance agents and financial advisors. Our claims experts have additionally built up relationships and worked closely with many long-term care insurance providers.
Let us work with you to take the claim-filing burden off your plate, acting as the bridge between the policyholder and the long-term care insurance company. Whether you're a family member trying to forge ahead on your own or a caregiver, attorney, financial advisor or family friend, ClaimJockey can help. Our diligence, experience and knowledge consistently results in:
Let us work with you to take the claim-filing burden off your plate, acting as the bridge between the policyholder and the long-term care insurance company. Whether you're a family member trying to forge ahead on your own or a caregiver, attorney, financial advisor or family friend, ClaimJockey can help. Our diligence, experience and knowledge consistently results in:
- High accuracy rates for filed claims
- High claims approval rates
- Faster benefit payments
- More successful outcomes overall
The Process:
Successfully filing long term care insurance claims is our business, and we approach our work with three key ingredients:
Free Initial Consultation
The ClaimJockey process begins with a complimentary initial consultation, during which we help you understand whether or not you have a viable claim. Sometimes a claim is not yet ready to be filed, for example, the insured may not yet medically trigger benefits, or may be receiving care not eligible for coverage under the policy. It’s not unusual for ClaimJockey to provide insureds and families with great advice that they hadn’t considered.
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Professional Services For Handling Your Claim
The next step is up to you. You can take our suggestions and handle the long-term care insurance claims filing process on your own. Or you can decide to hand over to us the hours of paperwork and time away from work and family that it typically takes to file a claim.
Handing us the reins bolsters your claim with a layer of experience, knowledge and expertise that comes from our expert team’s longtime dedication to the long term care insurance industry. Our process involves preparing, filing and managing long-term care insurance claims, with steps that include:
Handing us the reins bolsters your claim with a layer of experience, knowledge and expertise that comes from our expert team’s longtime dedication to the long term care insurance industry. Our process involves preparing, filing and managing long-term care insurance claims, with steps that include:
- Initial claim filing to start a new claim or revive a stalled claim
- Collection of documentation from doctors, hospitals, rehabs, assisted-living facilities and other health care providers, including verifying the accuracy of the information, and subsequent confirmation that the insurer received the documentation
- Ensuring required caregiver certifications, licenses and any other necessary forms are received by the insurer
- Full review of policy details, benefit triggers and other vital information necessary for a successful filing
- Ongoing claim management that includes extensive follow-up with long-term care insurance providers as well as any required monthly or periodic claim requirements that can include EOB coordination, re-certification and documentation for tax purposes
- Any other tasks related to long-term care insurance claims that help to produce an expedient and successful resolution
Testimonial(s):
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What People Are Saying:
"After reaching a high level of frustration I found my way to ClaimJockey through links from the website of the care facility where my Mother resides. I knew I needed professional assistance despite the fact that I went to business school and worked as an accountant for 35 years."
"What a great company! From the beginning, Jesseca and Natalie worked diligently to recover my mother's claim. Always available and supportive, they helped us maneuver the complex maze of paperwork and phone calls needed to push our claim through."
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